Accessibility

Welcome

The Royal Air Force Museum London welcomes everyone and aims to ensure an enjoyable visit for all. If you need any assistance in addition to the facilities detailed below, please do ask any member of staff (look for the red jackets!)

For information about how to get to the Museum, visit our ‘How to reach us‘ page.

Parking

The Museum offers designated parking for disabled visitors which is near to the entrance (car parking charges apply). We operate an ANPR (Automatic Number Plate Recognition) system in the car park – you will need to pay for parking as you exit the Museum through Hangar 1.

Wheelchairs

The Museum has a number of manual wheelchairs and mobility scooters available free of charge. These are available on a first come first served basis.

Mobility scooters are welcome on site.

General access

We have step-free access around our site. All of our hangars offer the following:

Wide aisles, enabling access for wheelchairs and pushchairs
Lifts to upper levels
Seating for breaks during your visit
Free Wi-Fi is available

Toilet facilities

All our hangars have accessible toilets. All have baby changing facilities and in Hangar 2 you will find a Changing Places Toilet.

Features that this Changing Places Toilet offers include:
• a height adjustable adult-sized changing bench
• a full coverage hoist system
• adequate space in the changing area for a disabled person and up to two carers
• centrally placed toilet with room either side

Exhibitions

Large print guides are available online for the exhibitions in Hangar 1 and Hangar 6 and also the Battle of Britain exhibition. Printed copies of these are also available in the hangars
All films have subtitles
All audio handsets have an integrated hearing loop, switch hearing aid to T position
Many exhibitions include tactile models
RAF Museum Guide: When you see an icon of a mobile device, enter the text into your browser to access display information. For example: rafm.guide/spitfire

Assistance Dogs

Assistance dogs are welcome at the Museum and water bowls can be requested at the entrance. No other dogs or animals are allowed on our site.

Quiet rooms

We have Quiet Rooms available in H1, H3,4,5 and H6 which you can use. Please ask a member of staff if you need help finding a Quiet Room.

Information for neurodivergent visitors

This guide may be useful for planning your visit.

Information for visitors who use wheelchairs or walking aids

Our fully accessible Changing Places Toilet is located in Hangar 2.

This guide may be useful for planning your visit.

Information for families

SEND Family Backpack showing the items inside - book; teddy; binoculars; smell pots; aeroplane; aqua cube

SEND Family Backpacks are available to borrow from the main entrance.

If you wish to prepare your child for a visit to the Museum, you may wish to use this visual story.

We also have a sound trail which you can access via a mobile phone or tablet.

Information for those living with Dementia

Dementia Friendly Venue logo

The RAF Museum has been accredited as a Dementia Friendly Venue.

If you would like to find out more about a visit to the Museum, you may wish to use this visual story or watch the video below.

Fire Alarms

The Museum's fire alarms are sound only. Museum staff wearing red or high-visibility vests will direct visitors to the nearest exit.

Further information

If you have any further questions about accessibility please contact the Museum on 020 8205 2266 or email us at london@rafmuseum.org