Terms & Conditions

The Royal Air Force Museum or its licensors or contributors own the copyright and all other intellectual property rights in the material on the Site. You may not copy, reproduce, republish, download, post, broadcast, transmit, adapt or otherwise use any material on the Site other than for your own personal non-commercial use.

You may not use the Site:

• for the posting, uploading, emailing or other transmission of any material, the publication, dissemination, use or possession of which infringes the rights of any person or which is unlawful in any other respect;
• in any way which is abusive, defamatory or obscene or which will harass, distress or inconvenience any person or which might restrict or inhibit the use and enjoyment of the Site by any person;
• for the posting, uploading, emailing or other transmission of any unsolicited or unauthorised advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation or commercial exploitation;
• for the posting, uploading, emailing or other transmission of any material that contains software viruses or any other computer code, files or programs designed to interrupt, restrict, destroy, limit the functionality of or compromise the integrity of any computer software or hardware or telecommunications equipment;
• to create a database (electronic or otherwise) that includes material downloaded or otherwise obtained from the Site, without written permission from the Royal Air Force Museum;
• to transmit or re-circulate any material obtained from the Site to any third party, without written permission from the Royal Air Force Museum;
• in such a way so as to remove the copyright or trade mark notice(s) from any copies of any material made in accordance with these terms; or
• in any way that might bring the Royal Air Force Museum into disrepute.

You must be at least 18 years of age or be accessing the Site with the full consent of a parent or guardian.

• The Royal Air Force Museum shall have the right to refuse to allow you access to the Site or any part of it at any time and for any reason without giving you any advance notice.
• The Royal Air Force Museum shall have the right at any time and for any reason to remove from the Site any material posted, uploaded, emailed or otherwise transmitted by you without giving you any advance notice.

• Whilst effort has been taken to ensure that the Site is free from viruses, the Royal Air Force Museum gives no warranties that it is indeed free from viruses and you are responsible for ensuring that you have installed adequate virus checking software.
• The Royal Air Force Museum shall not be responsible for any viruses or any other computer code, files or programs designed to interrupt, restrict, destroy, limit the functionality of or compromise the integrity of any computer software or hardware or telecommunications equipment or other material transmitted with or as part of the Site or any other internet site.

Some of the pages on the Site include links to external websites. These are for your convenience only. The Royal Air Force Museum does not endorse and is not responsible for the content of these external websites.

You agree to provide true, accurate, current and complete information about yourself in any registration or subscription form you complete (“the Registration Information”). You agree to maintain and promptly update the Registration Information to keep it true, accurate, current and complete.

Royal Air Force Museum is registered under, and will process your personal data in accordance with, data protection legislation.

You hereby agree that the Registration Information (and all updates of the Registration Information) and any other information sent to the Royal Air Force Museum by you (“the Personal Data”) may be processed by Royal Air Force Museum for the purposes of:

1. processing your requests;
2. providing you with information by email or other means;
3. providing you with information about products and services of the Royal Air Force Museum and other parties;
4. providing a personalised service;
5. statistical analysis and conducting market research surveys;
6. assessing and evaluating the use that is being made of the Site; and
7. information and databank compilation and administration.

Our terms and conditions of use may be changed. Please review them regularly. If you continue to use the Site after a change has been made you are deemed to have accepted it.

• Whilst every effort has been taken to ensure the accuracy of the information on the Site, no warranty is given as to its accuracy or completeness.
• The Royal Air Force Museum cannot guarantee that you will have uninterrupted access to the Site.

• These terms and conditions of use shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in relation to the Site shall be subject to the exclusive jurisdiction of the courts of England and Wales.
• If any of these terms or conditions of use should be determined to be illegal, invalid or otherwise unenforceable, it shall be deemed deleted and the remaining terms and conditions of use shall survive and continue to be binding and enforceable.

We use Hotjar in order to better understand our users’ needs and to optimise this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback.

Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

• Are you wanting to provide feedback or have a complaint?

  We aim to provide a response to all feedback and complaints within five working days. Please note, however, that some complaints will be more complex and therefore require longer to be fully investigated. Consequently, timescales given for handling and responding to complaints are indicative. Simply email either london@rafmuseum.org or midlands@rafmuseum.org with your feedback or complaint.

• Last updated: Apr 2023

RAF Museum London
Grahame Park Way
London,
NW9 5LL
london@rafmuseum.org
020 8205 2266 (General Information)